We all have our set success criteria for projects and ventures. Are you on or under budget? Is it on time, within scope? What if you added a few new criteria that answer the question, do the end justify the means?
How about setting a goal for customer satisfaction? If you set some standards of performance, you can measure them at the end. If your team has a challenge with customer communication, one way to improve it is to make it a part of the success of the project.
Is stakeholder management a challenge? How about finding a way to measure the satisfaction your stakeholders feel at the end of the project.
These two ideas require that someone in the team take on a role of management. If you want to measure satisfaction, you start by agreeing on what that means and you have to continue to check throughout the project that you are meeting the expectations. Does it mean you have to do everything the client or stakeholder wants? No. It means you need to manage the expectations and keep in communication with people.
Are you successful because of the means?
The world is full of examples of the approach The End Justifies The Means. The 2008 financial meltdown is a great symbol of this; the goal was profit and that’s it. The problem with a single dimension success measure is that they tend to be short term, and the fallout affects everyone.
Setting success measures that reflect your values, or your customers, or anything that is long term, will increase the odds of having long term benefits.
If we go back to the financial meltdown, not every financial institution bought into the financial goal. Those who looked to long term growth – not so sexy – made it through the chaos.
Have you found some success measures that reflect your values?