Posts Tagged ‘ideas’

Consultant, Contractor, or Employee

Saturday, August 15th, 2009

I am new to the consulting business. I worked for a great company for 32 years and when they restructured, it was my turn to go back into the real world, as we called it.  I made the decision to become a consultant rather than look for a job because I realized I had a lot of broad experience and I wanted to offer my help to as many organizations as I could. That said, I promptly put Project Management Consultant on my business cards, set up a webpage and started looking for work.

So, what did I do wrong? Everything; and I should have known better. I didn’t plan; I used what I call the enthusiasm process – fire, aim, ready.

When you apply for a contract position, people treat you like a potential employee.  I have something like 20 versions of my resume – is that what a consultant does? I talked to my contacts, I had a lot in the small community of credit unions, and everyone was happy to point me to jobs that were available. It just didn’t seem to fit properly with what I envisioned.  So, taking a step back I had a ‘duh’ moment and realized I needed to build a plan to start a business.

I treated the process like a project. I built a 1st quarter goal. I thought long and hard about what business I was in. If I were a project management consultant, I would need to find out what projects were in the early stages. I needed to find a second line of business to minimize the risk of dry periods, and I needed to get some income coming in fast.

I learned that there’s a big difference between a consultant, who gives advice, and a contractor, who does a job. I knew I wanted to be a consultant. As I built my pitch and thought about marketing myself, I found that there are many small business people who don’t know what project management is, they are used to just getting things done. If I was going to target that market, I needed to explain project management and my differentiator, hard to do in a 2-minute pitch.  I had determined that small and medium companies were where I could add value, and my differentiator was that I would build capability in the business as I worked with them.  I wanted to grow my business through training and mentoring, not necessarily project managing.  And, I knew if I was going to be successful as a consultant I would have to be able to explain what benefit the client would receive.

The hardest part for me, and I’m guessing a lot of people who became free from the corporate bonds in the last year, was navigating the passage from employee to advisor. The best step I took was going online and finding business meet up groups.  Find one and go, you’ll meet with people who are in the same boat as you and people who’ve been there. I was amazed by how much free and graciously offered help was available. I had the good luck to join in with a group of people working to create a marketing process bible. Working with this great group of people has helped me refine my understanding of what business I have chosen to be in.  Each time I answer that question, it gets a little clearer and I get a step closer to being able to identify and attract the client I can help.

How have I done with my first quarter goal? I missed it by a week. If I hadn’t written down my goals, I don’t think I would have achieved it at all. Because of it, I’ve started on my first engagement and I’ve made progress in developing my training and mentoring business line. I know there will be difficult times ahead; I know I’ve been very lucky so far. More importantly, I know I’ve made the right decision.

My tip of the week is for those of you who are still trying to figure out what you want to do when you grow up.

Get out there and try different things. Join groups. Talk to people. Keep working on your vision. Make a list of four things you want to accomplish this quarter and start figuring out how to accomplish them.

When you come to the end of your rope, tie a knot and hang on. ~Franklin D. Roosevelt

Encouraging innovation, can it lead to chaos?

Sunday, August 2nd, 2009

If it did, would that be so bad; isn’t chaos the place where new and great things are discovered?

I think the most difficult thing for a project manager to do when it comes to innovation is let it happen; in a group, someone will always have an idea for improvement. Project managers want to be able to predict the progress of the project to the plan; how can you do that when someone says, “I think I can come up with a better way to do this if you give me some time to investigate.” What goes through your mind?  “Yikes, how much time? What is better, anyway? Who do you need how much is it going to cost?”

If you don’t keep that in your mind, you might find yourself killing a great idea with questions.

I managed a series of projects with my last client and by project number four we were pretty set in the routine of what needed to be done, how much it would cost, when we’d be finished. And we were great at delivery, the problem was with one deliverable. The process we used minimized the customer disruption, but still caused disruption, no one was really happy with the outcome. The deliverable required customers to change a code that couldn’t be translated automatically. One of the team members, new to the team for this project, said, “I think I can come up with a better way to do this if you give me some time to investigate.”

If he reads this blog, he’ll recognize the situation. What I’m hoping he won’t recognize is my internal reaction; “What the @@##!!, do you mean? We’re on track, we can’t divert for an idea. And other similar thoughts.”

What I said was something along the lines of, “tell me about it.”

We had a quick discussion and I asked for this information; how long do you need, who do you need, how comfortable are you that this could work.

The result was a solution that resulted in no customer complaints, little manual support, and overall savings of a week of post launch assistance, as well as a reusable solution for future projects. Man, am I glad I had my internal filter running.

So, the tips for this week are,

  • Be willing to listen when someone has an idea, it can be someone new to the team, someone on a completely different work stream or any stakeholder who comes up with an idea.
  • Try to find the resources to investigate the idea if it has some potential to improve your project.
  • Don’t ever think that a solution is perfect; someone will always have an idea to improve it.

Some resources for innovation online,

The always informative and entertaining Tom Peters has a video

An article on developing innovation

Steven Shapiro’s 24/7 innovation site