Hi, we all have our set success criteria for projects: on or under budget, on time, within scope. But, what if you made one new criterion every project.
How about setting a goal for customer satisfaction? If you set some standards of performance, you can measure them at the end. If your team has a challenge with customer communication, one way to improve it is to make it a part of the success of the project.
Is stakeholder management a challenge? How about finding a way to measure the satisfaction your stakeholders feel at the end of the project.
These two ideas require that someone in the team take on a role of management. If you want to measure satisfaction, you start by agreeing on what that means and you have to continue to check throughout the project that you are meeting the expectations. Does it mean you have to do everything the client or stakeholder wants? No. It means you need to manage the expectations and keep in communication with people.
Have you used something interesting for success measures on your projects? Leave a comment with your ideas.
Happy PMing.
Perry
